 How do I cancel on order?
How do I change an order which I've already placed?
How do I return damaged or defective items?
Returns - 30 day money-back guarantee
How will my refund be processed?
Custom Orders
How do I return a gift?
How do I cancel on order?
If you would like to cancel an order, please call us or email us as soon as possible. Every effort will be made in accomodating your request.
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How do I change an order which I've already placed?
If you would like to change an order, please call us or email us as soon as possible. Every effort will be made in accomodating your request.
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How do I return damaged or defective items?
If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement shipments. It is recommended that you insure the package, and ship requiring a signature upon receipt. Additionally, we strongly suggest that you follow-up with our customer service department 2-3 weeks after returns are shipped to ensure that your package has been received.
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Returns - 30 day money-back guarantee
We guarantee your satisfaction with all Brass 'n Gifts merchandise. You may return any item within 30 days of delivery for a full refund of the purchase price (minus a 15% restocking fee).
Brass 'n Gifts is not responsible for shipping charges on returns. It is recommended that you insure the package, and ship requiring a signature upon receipt. Additionally, we strongly suggest that you follow-up with our customer service department 2-3 weeks after returns are shipped to ensure that your package has been received. A 25% handling fee will be deducted from any refund issued if the merchandise is not returned in the original packaging and in resaleable condition.
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How will my refund be processed?
We will refund you on the credit card with which
you placed the order. Please allow two billing cycles for the
credit to appear on your statement. In some cases there may be
a restocking fee.
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Custom orders
All custom orders are final. Refunds are not available
on custom orders. Changes are not available for custom orders.
Damaged or defective items will be replaced with the EXACT same
custom ordered item.
How do I return a gift?
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We have the same policies for returning gifts, or any items shipped to an alternative address, as we do for regular orders. You may return any item within 30 days of delivery for a full refund of the purchase price (minus a 15% restocking fee).
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