 Credit card safety
Returns - 30 day unconditional money-back guarantee
Damaged or defective items
Inventory availability and backorders
Privacy guarantee
Custom orders
Sales tax
Errors and omissions
Gift Returns
Credit card safety
Please refer to PayPal's processing guidelines
www.paypal.com
All orders are protected and encrypted for your protection.
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Returns - 30 day money-back guarantee
We guarantee your satisfaction with all Brass'n
Gifts merchandise. You may return any item (excluding custom orders)
within 30 days of delivery for a refund of the purchase price
minus a 15% restocking fee.
Brass' n Gifts is not responsible for shipping
charges on returns. It is recommended that you insure the package
and ship requiring signature upon receipt. Additionally, we strongly
suggest that you follow-up, with our customer service department
2-3 weeks after returns are shipped to ensure that your package
has been received. A 25% handling fee will be deducted from any
refund issued if the merchandise is not returned in the original
packaging and in re-saleable condition.
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Gift Returns
We have the same policies for returning gifts or
any items shipped to
an address other than your home/credit card billing address as
we do for
regular orders. Please see Returns.
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Damaged or defective items
If you receive a damaged or defective item, we will
promptly send you a
replacement or issue you a full refund after you have returned
the damaged or defective product. You will not be charged any
additional shipping or handling fees for replacement shipments.
It is recommended that you insure the package and ship requiring
a signature upon receipt. Additionally, we strongly suggest that
you follow-up with our customer service department 2-3 weeks after
returns are shipped to ensure that your package has been received.
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Inventory availability and backorders
All items are "in stock" unless otherwise
noted "out of stock" on the
item pages. In the event an item becomes "out of stock"
after we receive your order, you will be notified by email, and
we will ship your order as soon as the item becomes available.
We cannot guarantee that an item listed, as "in stock"
will actually ship right away, as inventory can change significantly
from day to day. We usually ship in two (2) business days or we
will notify you by email.
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Privacy guarantee
We will not, under any circumstances, distribute
or sell your email
address or personal information to any third party. Our customer
lists are
used to inform you of upcoming sales and events. All information
shared with us is used for the sole purpose of improving our store
and your shopping experience.
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Custom orders
All custom orders are final. Refunds and exchanges
are not available
on all custom orders. Damage or defective items will be replaced
with the
EXACT same custom ordered item. Please follow the return policy
for "Damaged or Defective Merchandise".
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Sales tax
Brass' n Gifts is required to collect sales tax
on shipments to New
Jersey. Sales tax rates are 6% for New Jersey and will be collected
on the merchandise subtotal only. This amount will be added to
you credit card charge.
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Errors and omissions
While Brass' n Gifts has tried very hard to ensure
the accuracy of the
product and pricing information in our store, on our web-site
and our marketing materials, we are not responsible for typographical
errors, omissions or technical inaccuracies.
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